Refund policy

30-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

• Items must be unused, unworn, and in their original packaging.
  
  

• Returns must be initiated within 30 days of delivery.
  
  

• Proof of purchase is required.
  
  

Return Process:

• Contact our customer support at hello@hervivo.com OR at our toll free phone number 1 (800) 475-1569 with your order number and reason for return.
  
  

• Our team will provide you with return instructions and the appropriate return address.
  
  

• Ship the item(s) back to the provided address: 

• 304 S. Jones Blvd #1949
  Las Vegas, NV 89107

• Once we receive and inspect the returned item(s), we will process your refund or exchange.
  
  

Refunds:

• Refunds will be issued to the original payment method.
  
  

• Please allow 5–7 business days for the refund to reflect in your account.